Terms & Conditions
Terms of Service
Please read these terms and conditions carefully before using the services offered by My Travel Expert (M) Sdn. Bhd. as they contain information regarding your legal rights, remedies as well as your obligations in using the services offered. By visiting the Websites My Travel Expert (M) Sdn. Bhd, you agree that you have read, understood and agree to be bound by these Terms of Service.
Changes to the Terms of Service
We reserve the right, to change or modify our Terms of Service at any time without prior notice. When we make material changes to the Terms of Service, we will provide you with notice as appropriate under the circumstances, for Example by posting on the Websites or notifying you via email. You should periodically visit our Websites for updates on any amendments or changes to our Terms of Service. The continued use of the Websites and Services after any such changes constitutes your acceptance of the revised Terms of Service. If you do not agree to abide by these or any future Terms of Service, do not use or access (or continue to use or access) the Websites or subscribe to our Services.
Definitions
In this Terms of Service, the following expressions shall have the meaning ascribed to them unless the context otherwise requires:
Function and Purpose of the Websites and Services
The Websites are used to provide the Services of MyTravel which are essentially an information and networking portal for Customers and My Travel Expert (M) Sdn. Bhd. to connect with each other in the local travel and tourism industry. MyTravel is not itself a travel or tour agency or a provider of accommodation and related services to the Customers. MyTravel does not provide any of the services offered by My Travel Expert (M) Sdn. Bhd. to Customers directly or indirectly and our responsibilities are limited solely to the provision of the Services.
Access and Use of the Services
Account Registration : You may generally access our Websites and certain features of our Services including viewing postings by the My Travel Expert (M) Sdn. Bhd. as an unregistered visitor. However, in order to have access and use all features of the Websites and to have full access to the Services, you must create and register an account to be a Member with MyTravel. If you are accessing the Services through a third party, MyTravel may require that your user information be the same as your user information provided to such third party. You agree to provide and maintain true, accurate, current and complete information during the registration process and in maintaining your account with MyTravel. Failure to do so shall constitute a breach of this Terms of Service, which may result in the termination of your account.
MyTravel reserves the right to refuse registration or terminate your Account if any information provided during the registration or thereafter is inaccurate, false, or incomplete. Information and personal data provided to MyTravel will be governed by our Privacy Policy.
The Websites, Services and registration as a member of MyTravel are prohibited for children or minors under the age of 18. By accessing the Websites, our Services and/or registering as a member of MyTravel, you warrant that you are 18 and above. MyTravel also reserves the right to terminate any Account that is inactive for an extended period of time.
Member Account, Password and Security : You are responsible for maintaining and safeguarding password and your Account and are fully responsible for any actions and activities under your Account. You will immediately notify MyTravel of any unauthorized use and access of your Account. MyTravel will not be liable for any liability, loss or damage arising from any actions or activities under your Account.
Modifications to the Services : MyTravel reserves the right to modify or discontinue, whether temporarily or permanently, the Services (or any part thereof) without prior notice. You agree that MyTravel shall not be liable to you or to any third party(s) for any modification, suspension or discontinuance of the Services.
Conditions of Use
User Conduct : You acknowledge that you are solely responsible for compliance with all relevant laws, rules and regulations arising from your use of the Websites and our Services.
You further acknowledge that you are solely responsible for Contents that you upload, post, publish or display or otherwise transmit or use via the Services. MyTravel does not endorse any Content submitted to the Websites or any opinion, recommendation, or advice provided by any MyTravel Exports or Customers and we expressly disclaim any and all liability in connection with all Contents submitted.
In using the Websites and the Services provided by MyTravel, you agree not to:
find a MyTravel Expert and subsequently contact the MyTravel Expert directly, to complete a booking or obtain any services from the MyTravel Expert in order to circumvent any payment obligation to MyTravel in respect of the Services provided by MyTravel;
post, upload, publish, or otherwise transmit any content
(i) that is unlawful, harmful, abuses or threaten others, harasses others, violent, defamatory, vulgar, obscene or indecent contents that promotes discrimination, bigotry, racism, hatred or invasion of privacy;
(ii) which you do not have a right to transmit under any law or under contractual or fiduciary relationships;
(iii) which would violate any laws, rules and regulations,
(iv) which infringes any intellectual property or other proprietary rights of any third party;
(v) which constitutes or contains or could be considered as "junk mail", "spam", "chain letters", "pyramid schemes", "affiliate marketing", or unsolicited commercial advertisement;
(vi) which contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; or
(vii) which restricts or inhibits any other person from properly using or enjoying the Websites or the Services provided;
provide false, inaccurate, incomplete and outdated information and personal data;
impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity;
unlawfully obtain email addresses or other contact information of the Customers, My Travel Expert (M) Sdn. Bhd. or any other users of the Services or the Websites by electronic or other means for the purposes of sending unsolicited emails or other unsolicited communications;
use or exploit the Websites or Services for any commercial purposes or for purposes other than what was intended by MyTravel or in any manner that would mislead others into thinking that there is an association, authorization, relationship or endorsement by MyTravel;
interfere with or disrupt the Services or servers or networks connected to the Services, or disobey any requirements, procedures, policies or regulations of networks connected to the Services;
engage in or use any data mining, robots, scraping or similar data gathering or extraction methods;
violate any applicable local, state, national or international law, or any regulations having the force of law;
further or promote any criminal activity or enterprise or provide instructional information about illegal activities; or
obtain or attempt to access or otherwise obtain any materials or information through any means not intentionally made available or provided for through the Websites and in the course of providing the Services.
MyTravel reserves the right to investigate and take appropriate legal action against anyone who violates this provision, including without limitation, removing any content from the Websites, suspending or terminating the Account of such violators and reporting such violators to the relevant law enforcement and authorities
Reviews
MyTravel makes available review services to Customers who have used the Services and completed the tour, journey or such other services provided by My Travel Expert (M) Sdn. Bhd. pursuant thereto. Customers accept that the review is only for the purpose of sharing Customers’ opinion towards the Services or the MyTravel Services provided by the My Travel Expert (M) Sdn. Bhd.. All reviews and contents posted by Customers on the Websites must comply with this Terms of Service, in particular, the terms under Conditions of Use, User Conduct (above) MyTravel shall not be responsible for any of the reviews and contents posted by Customers and does not engage in any prior editing or censorship of any kind of such reviews and contents posted. Customers are solely responsible for the information posted or privately sent. Notwithstanding the above, MyTravel reserves the right to adjust, modify, translate, edit, refuse, delete or remove any review or contents at its own discretion without prior notice.
User Fee Terms
When you access or purchase the services offered by any My Travel Expert (M) Sdn. Bhd., you are purchasing directly from the My Travel Expert (M) Sdn. Bhd., not MyTravel. You agree to be bound by the terms, arrangement, and agreement as imposed or determined by the My Travel Expert (M) Sdn. Bhd.. The My Travel Expert (M) Sdn. Bhd. are solely responsible for the Contents and MyTravel Services posted on the Services as well as the services obtained, accessed, or purchased by the Customers. MyTravel is not a party to any arrangement or agreement between the My Travel Expert (M) Sdn. Bhd. and the Customers.
In consideration of MyTravel providing its Services to the Customers, the following service fee will payable to MyTravel.
The Customers acknowledge that MyTravel reserves the right to charge for any portion of the Services and to change the Guest Service Fee from time to time in its discretion. You agree to pay all fees when due in accordance with the terms set forth on the Websites and this Terms of Service. If you dispute any charges on the Services provided, you must inform MyTravel within three (3) days from the date the Services were provided. If MyTravel terminates your Account and your use of the Websites and Services because you have breached this Terms of Service, you will not be entitled to the refund of any unused portion of fees or payments (if any). Guest Service Fees are also non-refundable. For further information, please refer to our Fee and Booking Policy.
Cancellation and Refunds
If you wish to cancel or obtain a refund for the Services of MyTravel and the MyTravel Services from the My Travel Expert (M) Sdn. Bhd., please see MyTravel’s Booking Policy.
Special Notice for International Use
Recognizing the global nature of the Internet, you agree to comply with all local rules and laws regarding your use of the Services, including as it concerns online conduct and acceptable content.
Intellectual Property Rights
You acknowledge and agree that the Services and Websites of MyTravel are protected under prevailing intellectual property laws including copyright, trade mark, and trade secrets which are the exclusive property of MyTravel. Except as expressly authorized by MyTravel, you agree not to remove, alter, modify, copy, reproduce, distribute or deal otherwise by way of trade any part of the Services or Websites and the underlying intellectual property rights belonging to MyTravel.
Nothing in this Terms of Service or the provision of the Services is to be construed as granting, expressly or by implication, any license or right to use, exploit or deal otherwise in anyway by way of trade any of MyTravel Trade Marks.
The aforementioned does not apply to Contents legally uploaded by the Customers to the Websites. You will retain all ownership rights in the Contents uploaded. You hereby agree to grant, and warrant that you have the right to grant to MyTravel a perpetual, worldwide, non-exclusive, royalty-free licence with a right to sub-license, and transferable license to use, view, reproduce, distribute, or otherwise deal by way of trade of the Contents uploaded by you, on, through or in connection with MyTravel’s Services and Websites.
Third Party Websites
We may provide links or access to other sites and resources on the internet. MyTravel has no control over such sites and resources and MyTravel shall not be responsible or liable for the contents, features, or behaviours of such sites and resources. You further acknowledge and agree that MyTravel shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any content, events, goods or services available on or through any such third party sites or resources. Any dealings with third parties (including the My Travel Expert (M) Sdn. Bhd.) through such links or access are solely between you and the relevant third parties, and MyTravel shall not liable for any loss or claim that you may have against any such third parties.
Liabilities
By accessing the Websites and Services, Customers agree that the Contents, MyTravel Services and services provided by the My Travel Expert (M) Sdn. Bhd. are not within the control of MyTravel.
The Service are provided on an “as is” and “as available” basis. MyTravel expressly disclaims all warranties or conditions of satisfactory quality, merchantability, fitness for a particular purpose, or non-infringement. Further, MyTravel makes no warranty that (i) the Services will meet Customers’ requirements, (ii) the Services will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the Services will be accurate or reliable, or (iv) the quality of any products, services, information, or other material purchased or obtained by Customers through the Services will meet expectations.
MyTravel is thus not responsible for and disclaims any and all liability related to any and all MyTravel Services posted as well as the ensuing services provided by the My Travel Expert (M) Sdn. Bhd.. Any access to the Contents and MyTravel Services of the My Travel Expert (M) Sdn. Bhd. will be made or accepted at the Customer’s own risk.
Limitation of Liability
TO THE FULLEST EXTEND AS PERMITTED BY LAW, IN NO EVENT WILL MYTRAVEL, INCLUDING ITS SHAREHOLDERS, DIRECTORS, AFFILIATES, EMPLOYEES, OR AGENTS BE LIABLE WITH RESPECT TO THE WEBSITES OR THE SERVICES OR THE SUBJECT MATTER OF THIS TERMS OF SERVICES UNDER ANY CONTRACT, NEGLIGENCE, TORT, STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE THEORY (I) FOR ANY AMOUNT IN THE AGGREGATE NOT MORE THAN THE FEES PAID BY YOU FOR THE SERVICES DURING THE 12-MONTH PERIOD PRECEDING THE APPLICABLE CLAIM; (II) FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER; (III) FOR ANY CASES ARISING FROM ANY LOSS OF USE OR INABILITY TO USE THE SERVICES; OR (IV) FOR ANY MATTER BEYOND MYTRAVEL’S REASONABLE CONTROL.
Termination
This Terms of Service shall remain effective and in full force for so long as you remain a Customer or until terminated by MyTravel. You may terminate your use of the Services at any time. Any suspected fraudulent, abusive or illegal activity that may be grounds for termination of your use of Service, may be referred to appropriate law enforcement authorities. MyTravel may also in its sole discretion and at any time discontinue providing the Service, or any part thereof, with or without notice. You agree that any termination of your access to the Service under any provision of this Terms of Service may be effected without prior notice, and acknowledge and agree that MyTravel may immediately deactivate or delete your Account and all related information and files in your Account and/or bar any further access to such files or the Services. Further, you agree that MyTravel shall not be liable to you or any third-party for any termination of your access to the Services or your Account.
All provisions of this Terms of Service which, by their nature, should survive termination, shall survive termination, including, without limitation, any warranty disclaimers, and limitation of liability.
User Disputes
You agree that you are solely responsible for your interactions with any other users, Customers or My Travel Expert (M) Sdn. Bhd. in connection with the Services and MyTravel will have no liability or responsibility with respect thereto. MyTravel reserves the right, but has no obligation, to become involved in any way with disputes between you and any other users of the Service.
Indemnification
To the fullest extent permitted by law, you agree to indemnify and hold MyTravel harmless from and against all damages, losses, and expenses of any kind arising as a result of, but not limited to: (I) your breach of this Terms of Service; (II) any activity in which you engage on the Websites or through the Services; and (III) your violation of any law or the rights of a third party.
Your Privacy
At MyTravel, we respect the privacy of our users. For details please see our Privacy Policy. By using the Websites and/or the Services, you consent to our collection and use of your personal data as outlined therein.
Miscellaneous
The failure of either party to exercise, in any respect, any right provided for herein shall not be deemed a waiver of any further rights hereunder. MyTravel shall not be liable for any failure to perform its obligations hereunder where such failure results from any cause beyond MyTravel’s reasonable control, including, without limitation, mechanical, electronic or communications failure or degradation (including “line-noise” interference). If any provision of this Terms of Services is found to be unenforceable or invalid, such invalidity or enforceability shall not in any manner affect or render invalid or unenforceable the remaining terms of this Terms of Service which shall remain in full force and effect and enforceable.
Assignment of the Terms of Service
This Terms of Services is not assignable, transferable or sublicensable by you except with MyTravel’s prior written consent. MyTravel may transfer, assign or delegate this Terms of Services and its rights and obligations without your consent.
Entire Agreement
Both parties agree that this Terms of Services is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications and other understanding relating to the subject matter of this Terms of Services, and that all modifications must be in writing signed by both parties, except as otherwise provided herein.
Relationship
No agency, partnership, joint venture, or employment is created as a result of this Terms of Services and you do not have any authority of any kind to bind MyTravel in any respect whatsoever.
Headings
Headings for each section have been included above for your convenience, but such headings do not have any legal meaning, and may not accurately reflect the content of the provisions they precede.
Governing law
This Terms of Service shall be governed by and construed exclusively in accordance with the laws of Malaysia. Furthermore, you and MyTravel hereby irrevocably submit to the exclusive jurisdiction of the courts of Malaysia.
Questions, Concerns or Suggestions
Please contact us at contact@mytravel.com.my to report any violations of these Terms of Service or to pose any questions regarding this Terms of Service or the Service.